GoE Privacy Policy, Terms and Conditions

Who Are We?

The GoE is the abbreviated trading name of The Guild of Energists Ltd. We also use the trading name DragonRising Publishing. The GoE is a not-for-profit limited company and whilst we are based in the UK, our membership is worldwide.

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Privacy Policy

Looking After Your Data

The Guild of Energists Ltd t/a The GoE takes the protection of your data very seriously and will never sell or make it available to third parties, unless:

  • Required to do so to comply with English law, as we are subject to the jurisdiction of the courts of England and Wales.
  • You are an GoE Professional Member and we are passing on your publicly listed contact details. For example, if someone phones us up looking for a practitioner in โ€œLeicesterโ€ and you're in the area, then we'll pass on your details as part of our service to you.

We store the majority of our data in highly secure data centres based in the UK, however we also use some companies based outside the UK. For example, we use Google Inc. (USA) cloud-based products to host online spreadsheets and documents.

Data Controller & Information Commissioner's Office

As we operate in the UK we are legally obliged to be registered with the Information Commission's Office, which is a register of companies that store information. Our details are:

To contact the GoE Data Protection Officer, please use the following contact details:

Data Protection Officer
Guild of Energists Ltd
2 Upperton Gardens
BN21 2AH
United Kingdom

Phone and Email Contact Information: Contact Information

What Information Do We Collect?

  • Name
  • Gender
  • Date of Birth
  • Address
  • Email Address
  • Phone Number
  • Profile Photo
  • Website
  • Social Media Pages
  • Mailing List Preferences
  • Product Reviews
  • GoE Qualifications Taken & Who The Trainer Was
  • GoE Events Attended
  • Order & Payment History
  • Payment Information - For Trainers, Affiliates, Authors, Creators, etc.
  • Star Stories

We also give professional members a profile page that they are responsible for (full information). This is displayed on their own GoE website.

Where Our Data Comes From

Data Given To Us By You

We may receive data that you supply directly to us, generally via our websites, phone, making email contact with us, on social media such as Facebook or in person at live events.

Data Collected By Visiting Our Websites

We use website analytics software to help us understand how people are using our websites, so we can improve them for everyone.

Data Given To Us By Someone Else

We may receive data about you from third parties. For example, if a GoE Trainer provides you with certification then they'll pass on the basic details required to register you for GoE Membership.

Public Data Collected

We may collect information about you that you've placed in the public domain.

Examples include:

  • If you've published a book review, course review or scientific study
  • Information on your website or public social media pages

Your Rights

Under the General Data Protection Regulation, you have the right to:

  • Access your personal data by making a subject access request
  • Rectification, erasure or restriction of your information where this is justified
  • Object to the processing of your information where this is justified
  • Data portability

To exercise your rights, please contact the GoE Data Protection Officer using the following contact details:

Data Protection Officer
Guild of Energists Ltd
2 Upperton Gardens
BN21 2AH
United Kingdom

Phone and Email Contact Information: Contact Information

How Long Do We Keep Your Data & Your Right To Have Data Deleted

You've Taken A GoE Course

We will store at least some of your data indefinitely. As an educational provider and professional body we have a duty to members of the public, employers and insurance companies to be able to confirm if any individual has completed the qualifications they've stated. We also need to be able to keep any complaints made about you by members of the public.

You have the right to ask for your data to be deleted. We'll comply by putting your data out of use, rather than delete.

You've Purchased A Product From Us

If you have purchased a product then we will store some of your data indefinitely. As a service to users, we create a library of downloadable purchased products which can be accessed at any time.

You have the right to ask for your data to be deleted. We'll comply by deleting the majority of your data but will hold a record of who you are and when you asked to be deleted.

Non-Members & Non-Customers

We'll automatically delete or put out of use data for people that have had no contact within five years.

Unsubscribing & Opting-Out of Marketing

We only want to contact interested people in the ways they wish to be contacted, so please get in touch at any time to relay your preferences to us.

Cookies Information

Our websites use cookies to store information in your web browser. This adds functionality to your browsing experience such: being able to login to our website (user authentication mechanism), tracking affiliate links, storing โ€œshopping basketsโ€ and also tracking which pages you've clicked on.

Terms & Conditions

GoE Member Responsibilities

Member Profile

All Professional Members of The GoE are given an optional members website to advertise themselves to the general public. This area is the members own responsibility to update and contains a free-text field where they can highlight their qualifications, experience, background, awards, etc.

Each member is fully responsible for their own free-text. Please note that staff at The GoE can remove or edit what you've written at any time without notice. Reasons could include: content being out-of-date, grammatical/spelling errors, contains inappropriate content, you ask us to update it for you, etc.

On a members website we'll also display:

  • The member's town, county and country that we have listed on our database. A member may choose to opt out of this information being public, but this does mean that you won't appear in regional listings which might result in loss of potential clients clicking through to your profile.
  • Contact details such as phone & skype.
  • We provide the public with an online form to contact our members, which relays messages to the member's email address listed on our database. We do not display members email addresses online as this means they'll likely be contacted by unsolicited third parties (ie โ€œspamโ€). Like your address, you can opt out of your contact information being made available.

It is a members own responsibility to update their member website, as well as being responsible for the content on their profile page.

Updating Information

Please may all GoE Members keep the data we hold on them up-to-date. For example, if you move house, or change phone numbers, then you need to let us know so our staff and members of the public can contact you more easily.

Damaged or Missing Goods

If you have purchased goods from us that are either missing or damaged, let us know immediately through our contact forms and no later than 4 weeks after the product was ordered so we can rectify the situation with either a refund or replacement at our discretion. After four weeks from the orders date, we will no longer refund or replace missing or damaged orders.

Refunds Policy

We will happily refund a sale if the product is not of merchantable quality or if the product description does not match the received product. Please contact us as soon as you become aware of the fault, or at latest within 14 days of placing the order.

If you create an automatic subscription payment to the GoE by PayPal (for example for GoE membership) but subsequently do not wish to continue with it, please cancel the subscription through PayPal's Website before the next payment is due. We are unable to refund any subscription payments that have already been taken from your card or bank account but on request will cancel future payments for you.

Terms and Conditions for Events

Most events organised directly by the Guild of Energists Ltd are booked subject to the events specific terms and conditions, including information on cancellation, refunds, ticket touting and the recording of audio and video.

If you cannot find the terms and conditions for a specific event then please contact the GoE for more information.

Page Last Updated: 24th May 2018

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