Who Are We?
The GoE is the abbreviated trading name of The Guild of Energists Ltd. We are a not-for-profit limited company and whilst we are based in the UK, our membership is worldwide.
Looking After Your Data
The Guild of Energists Ltd t/a The GoE takes the protection of your data very seriously and will never sell or make it available to third parties, unless:
We store the majority of our data in highly secure data centres based in the UK, however we also use some companies based outside the UK. For example, we use Google Inc. (USA) cloud-based products to host online spreadsheets and documents.
Information Commissioner's Office
As we operate in the UK we are legally obliged to be registered with the Information Commission's Office, which is a register of companies that store information. Our details are:
Information Given To Us By You
We may receive information that you supply directly to us, generally via our websites, phone, making email contact with us, on social media such as Facebook or in person at live events. This information may be stored in a database, used for marketing purposes or for contacting you for other reasons.
Information Given To Us By Someone Else
We may receive information about you from third parties. For example, if an GoE Trainer provides you with certification then they'll pass on the basic details required to register you for GoE Membership. This information may be stored in a database, used for marketing purposes or for contacting you for other reasons.
Public Information Collected
We may collect information about you that you've placed in the public domain. This information may be stored in a database, used for marketing purposes or for contacting you for other reasons.
Unsubscribing & Opting-Out of Marketing
We only want to contact interested people in the ways they wish to be contacted, so please get in touch at any time to relay your preferences to us.
Damaged or Missing Goods
If you have purchased goods from us that are either missing or damaged, let us know immediately through our contact forms and no later than 4 weeks after the product was ordered so we can rectify the situation with either a refund or replacement at our discretion. After four weeks from the orders date, we will no longer refund or replace missing or damaged orders.
We will happily refund a sale if the product is not of merchantable quality or if the product description does not match the received product. Please contact us as soon as you become aware of the fault, or at latest within 14 days of placing the order.
If you create an automatic subscription payment to the GoE by PayPal (for example for GoE membership) but subsequently do not wish to continue with it, please cancel the subscription through PayPal's Website before the next payment is due. We are unable to refund any subscription payments that have already been taken from your card or bank account but on request will cancel future payments for you.
GoE Member Responsibilities
All Professional Members of The GoE are given an optional members website to advertise themselves to the general public. This area is the members own responsibility to update and contains a free-text field where they can highlight their qualifications, experience, background, awards, etc.
Each member is fully responsible for their own free-text. Please note that staff at The GoE can remove or edit what you've written at any time without notice. Reasons could include: content being out-of-date, grammatical/spelling errors, contains inappropriate content, you ask us to update it for you, etc.
On a members website we'll also display:
It is a members own responsibility to update their member website, as well as being responsible for the content on their profile page.
Please may all GoE Members keep the data we hold on them up-to-date. For example, if you move house, or change phone numbers, then you need to let us know so our staff and members of the public can contact you more easily.
Most events organised directly by the Guild of Energists Ltd are booked subject to the events specific terms and conditions, including information on cancellation, refunds, ticket touting and the recording of audio and video.
If you cannot find the terms and conditions for a specific event then please contact the GoE for more information.
Page Last Updated: 24th February 2017